SurveyMonkey is the world's most popular survey platform, empowering over 260,000 organizations globally to create engaging surveys and forms that drive powerful feedback and inform smarter business decisions. It acts as an always-on expert, providing tools to make confident business decisions through data-driven insights.
The platform offers a comprehensive suite of features designed to streamline the entire feedback collection and analysis process:
- AI-Powered Survey Creation: Users can quickly generate expert surveys and forms by simply writing a prompt, leveraging AI for polished results. This significantly reduces the time and effort required to design effective questionnaires.
- Extensive Template Library: With over 500 expert-designed templates, users can get a head start on various types of surveys, ensuring best practices are followed from the outset.
- Precise Audience Targeting: SurveyMonkey enables users to reach their exact target audience with powerful distribution methods. This includes access to a global audience panel of over 335 million people across more than 130 countries, ensuring diverse and representative feedback.
- Advanced Analytics and Insights: The platform utilizes AI to perform heavy lifting in data analysis, identifying key insights, patterns, and themes from responses. This allows users to quickly understand results and determine actionable next steps, moving beyond raw data to actionable intelligence.
- Seamless Integrations and Automation: To modernize workflows, SurveyMonkey offers over 200 integrations with popular business tools like Salesforce, Tableau, and HubSpot. It also provides enterprise-grade security and features built for automation and scalability, making it suitable for organizations of all sizes.
SurveyMonkey supports a wide range of use cases, making it a versatile tool for various departments and needs:
- Customer Experience: Improve customer satisfaction and loyalty by capturing feedback across the entire customer journey. This includes templates for Net Promoter Score (NPS), Customer Satisfaction (CSAT), and customer service feedback surveys.
- Employee Experience: Attract, engage, and retain top talent by unlocking the power of employee feedback. Templates are available for employee engagement, employee satisfaction, and new hire onboarding surveys.
- Market Research: Stay ahead of market trends by launching fast, targeted surveys to validate ideas, uncover market needs, and maintain a competitive edge. Features like the audience panel, brand tracking, and concept testing are crucial here.
- Event Feedback: Enhance event planning and deliver better experiences by collecting real-time feedback before, during, and after events. Templates cover event planning, general event feedback, and meeting feedback.
- Registration Forms: Streamline sign-ups, applications, and RSVPs with customizable forms that keep data organized, including templates for online registration, RSVP, and course registration forms.
The platform offers flexible plans, including a free Basic option for individuals to get started, as well as paid plans for Individuals, Teams, and Enterprise-level organizations requiring advanced features, branding controls, real-time collaboration, secure access, and powerful integrations. Getting started is easy: build your survey with AI or templates, let the feedback flow by collecting responses, and unlock powerful, action-ready insights.
