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Twilio's Customer Engagement Platform (CEP) combines communication APIs with AI and data for SMS, Voice, Email, and more.
Twilio is a cloud communication platform that enables developers to build, scale, and operate customer engagement applications. It provides a suite of APIs for SMS, Voice, Email, Video, and WhatsApp, allowing businesses to integrate communication capabilities directly into their software. Key features include:
Use cases include appointment reminders, fraud prevention, marketing campaigns, and customer support solutions. Twilio targets developers, product owners, marketers, data engineers, and support teams.