Twilio is a cloud communication platform that enables developers to build, scale, and operate customer engagement applications. It provides a suite of APIs for SMS, Voice, Email, Video, and WhatsApp, allowing businesses to integrate communication capabilities directly into their software. Key features include:
- Programmable Communication: APIs for sending and receiving SMS, making and receiving phone calls, and managing email communications.
- Customer Data Platform: Integrates customer data for personalized experiences.
- AI-powered solutions: Utilizes AI to enhance communication workflows and customer interactions.
- Global Scalability: Reliable infrastructure for scaling communication services worldwide.
Use cases include appointment reminders, fraud prevention, marketing campaigns, and customer support solutions. Twilio targets developers, product owners, marketers, data engineers, and support teams.
