Sellio is an advanced AI customer support platform designed to streamline customer interactions and enhance team efficiency through a unified shared inbox. It integrates various communication channels, including live chat, WhatsApp, Instagram, Telegram, and email, into a single interface, ensuring that all customer conversations are managed centrally. The platform's core offering includes a powerful AI agent capable of handling website visitor inquiries day and night, trained on your specific knowledge base to provide accurate and consistent responses.
Key features of Sellio revolve around its comprehensive shared inbox, which allows teams to answer, assign, and follow up on customer queries seamlessly. Every reply, internal note, and handoff is kept within a single thread, providing clear context and next steps for team members. This fosters collaborative work, enabling agents to work together on complex issues without losing historical data. The platform also includes a robust ticketing system, allowing conversations to be converted into tickets for ongoing work and tracking.
The live chat widget is a standout feature, easily integrated into any website with a single snippet of code. It offers a customizable chat experience that can be branded to match your website's aesthetic, capturing essential customer context upfront to facilitate more efficient support. Real-time replies ensure a smooth and responsive interaction for customers.
Sellio's AI agent is a flexible tool that businesses can deploy when ready. It learns from your website, documentation, and FAQs, ensuring its responses are grounded in your actual product and services. The AI can provide first replies on website chats, handle routine inquiries, and seamlessly hand off complex conversations to human agents without any loss of context. This allows businesses to maintain control over support costs while leveraging AI for efficiency.
Furthermore, Sellio provides comprehensive analytics to help teams identify areas for improvement. It tracks performance and customer experience (CX) through a unified funnel, showing automation rates, resolution times, and CSAT scores. The analytics can identify recurring topics from real chats, helping businesses understand common customer pain points and improve their products or services.
Sellio caters to a diverse range of industries, including e-commerce (integrating with platforms like Shopify), hospitality, SaaS, hosting providers, local businesses, and agencies. It supports a wide array of integrations with popular tools like Linear, Notion, Stripe, Calendly, Discord, Messenger, Jira, Google Drive, Instagram, Slack, HubSpot, and Microsoft Teams, making it a versatile solution for various operational needs. The platform offers a free tier for website chat and the shared inbox, including two team members and one AI agent with limited conversations, making it accessible for small businesses to get started without a credit card. Paid plans offer expanded capacity and additional channels.
