ISPBox is a comprehensive ISP management software designed to help Internet Service Providers build, automate, and scale their operations. It offers a modern OSS/BSS stack, integrating essential functionalities like client management, billing, CRM, ticketing, and network automation into a single, centralized platform. The software is particularly notable for offering a true free plan for emerging ISPs, supporting up to 20 clients with all core features.
Key Features and Use Cases:
- Network Maps: Plan, document, and grow your network with live mapping capabilities. Users can map base stations, cabinets, splitters, sectors, and cable routes in a shared workspace. It provides predicted optical path impact after splitters and ties topology data to real network objects, streamlining planning and daily operations.
- Customer Portal: Provide subscribers with a branded self-service portal. This hub allows clients to view their live balance, open invoices, service status, and support activity. It supports card payments and optional autopay via Stripe, with secure invoice checkout. Subscribers can also submit tickets and track recent payments, reducing the need for direct calls.
- Real-time Network Monitoring: Ensure proactive maintenance with built-in monitoring tools. ISPBox performs automatic ICMP ping checks for routers and clients, displays visual status indicators in the dashboard, and sends instant alerts for downtime, helping ISPs maintain network stability.
- Billing Automation: Automate invoicing, reminders, and collections. The platform integrates with preferred payment gateways, simplifying financial management and ensuring timely payments.
- Speed and Access Control: Shape subscriber plans in real-time by setting bandwidth profiles, authorizing devices, and pausing services directly from the dashboard.
- Compatibility with Mikrotik: ISPBox offers deep integration with Mikrotik RouterOS, enabling provisioning services and addressing directly from the panel. It automates PPPoE/Hotspot configuration and subscriber management, with quick-start guides available in the Wiki for fast rollout. Support for more vendors is planned.
- Multi-Language Support: Available in multiple languages, including English and Portuguese (Portugal), with Spanish coming soon, catering to a global user base.
- Early Access Program: Offers extended free trials, early-adopter pricing, priority access to new features, and direct support from the development team for those who join.
ISPBox aims to combine billing, customer care, and network operations, allowing ISP teams to focus on business growth rather than managing disparate tools. It provides a robust solution for managing the entire lifecycle of an ISP's operations, from client acquisition and service provisioning to billing and support. The platform also offers a suite of free tools, including calculators for link budget, GPON splitter, UPS battery runtime, IPv4 subnet, bandwidth oversubscription, ROI comparisons, and SLA uptime.
Target Audience: Wireless and fiber Internet Service Providers (ISPs), especially emerging ISPs looking for a free starting plan, and growing businesses needing a comprehensive, integrated management solution.
