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Donkey Support

Customer Support Widget for Slack & Discord. Features automatic email follow-ups for missed replies, signed metadata verification, and real-time reply sync.

Introduction

Donkey Support is a live chat support widget that lives in your Discord server. It's an embeddable widget for websites/apps that connects to Slack, Discord, or Telegram for support replies.

Features include:

  • Live in 5 minutes setup
  • Reply from Slack, Discord, or Telegram
  • Automatic email reminders for missed replies
  • Widget customization (colors, branding, profile picture)
  • Trusted visitor context with signed metadata
  • No per-seat pricing
  • Simple script tag or React component integration

This product is priced for indie founders and small startups doing their own support. It aims to solve the pain of context switching between support tools and other work, complex ticketing systems, and expensive enterprise pricing. With Donkey Support, you can stay in flow while supporting customers, reply quickly from tools you already use, and never miss a customer reply.

The Pro plan is available at $2.99/mo (limited launch offer), with unlimited usage. The Freemium Plan offers free tier with full ticketing capabilities for indie founders.

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